Challenge

A financial institution faced an urgent crisis when their long-tenured investor reporter unexpectedly departed. With 120+ portfolio monthly remittances due in less than a week, they had no internal resources prepared to execute the required wires and reports on time. A missed deadline would result in penalties, reputational damage, and operational disruptions. They turned to Infinitum for help.

Our Solution

Infinitum jumped in and provided immediate support:

• On-Site Assistance: We placed experts into their business within 2 business days to take charge of the remittance process.

• Full Remittance Execution: Prepared all necessary reports and wires, obtained approvals, and ensured timely submissions.

• Seamless Continuity: Delivered on schedule with zero disruption to operations.

Our team successfully got the remittances out on time with no loss in execution. The client was so impressed with our rapid response and execution that they engaged us for a deeper assessment of their remittance process specific to the monthly remittance deals. Infinitum developed and implemented a customized Excel-based solution that transformed the client’s remittance process:

• Automated Data Extraction & QC: Built an Excel-based tool that extracted data from the client’s servicing system, automatically calculating remittances with built-in quality control checks against both internal and the investor’s provided data.

• Exception-Based Review: Instead of manually reviewing each line item, the tool flagged only exceptions, dramatically reducing manual workload.

• Standardized Reporting: Configured the Excel tool to output remittance reports in the exact format required by each master servicer.

• Bank Integration: Generated an ACH file that could be uploaded directly to the bank for seamless fund transfers.

Result

Not only did our team help the client deliver their remittances on time (the original ask), but the custom Excel solution transformed the client’s operations, reducing monthly remittance processing time from 70 hours to just 5-7 hours—a 90% reduction in legacy manual efforts. Infinitum not only delivered immediate relief but also provided the client with a long-term, scalable solution that improved accuracy, efficiency, and compliance. Since Infinitum’s exit, the Client has independently and successfully run the new remittance tool and process for 9 monthly cycles and counting.